<ul> <li>Haves or Have nots</li> <li>The most customer centric Company on earth story <ul> <li>Why posters on the wall and a new value statement telling the world you care about the customer is worthless</li> </ul> </li> <li>How do you get the CFO on board for your cx efforts</li> <li>Commercial Chief customer officer</li> <li>StakeHolder Hierarchy - who comes first -  customer, employee or stakeholder. <ul> <li>His answer will surprise you</li> </ul> </li> <li>Your company needs a North Star for CX that is meaningful and attainable.</li> <li>Jason is on Linkedin at <a href= "https://www.linkedin.com/in/jasonsbradshaw/">https://www.linkedin.com/in/jasonsbradshaw/</a> </li> </ul>

#67 What Customer Experience can learn from Minor league Baseball w Zach Thomas

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.