<ul> <li>Books to read - Never eat alone, Good to Great, who move my cheese, freakonomics</li> <li>Contact center churn - Why did you stick around so long</li> <li>Diversity in contact center</li> <li>Most embarrassing day of your professional career</li> </ul>

#66 Customer Experience must make dollars and sense/ Jason Bradshaw

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.