In the age of Ai, and tech and more tech we still need humans and more than ever before. _ Chatbots, chatbots chatbots -reducing cognitive load on the rep by getting every single agent an AI assistant  -Trends post Covid-19 <ol> <li>Embrace WFA - Work from Anywhere</li> <li>Beware of data/asset protection</li> <li>Think about its impact on channels</li> <li>Full view of the customer experience.</li> </ol> GQ is cofounder of LTV plus - <a href= "https://www.ltvplus.com/author/gq/">https://www.ltvplus.com/author/gq/</a> Twitter: <a href="https://twitter.com/gqfu">https://twitter.com/gqfu</a>

#65 How to almost get fired and other leadership tips w/ Bob Furniss

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.