<ul> <li>3 Tips if you have never managed a WFH team <ul> <li>Distraction Management</li> <li>Engagement </li> <li>Reporting</li> </ul> </li> <li>Digital for short communications</li> <li>Zoom/Webex isn't feedback</li> <li>Use the YMCA method of coaching</li> <li>Bob's dress code on Video conferencing</li> </ul>

#64 Service will always be about People w/ GQ

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.