<ul> <li>Leadership lessons and career Mistakes</li> <li>How do you continue to grow in your career</li> <li>Bad bosses</li> <li>What makes a good boss </li> <li>Servant leadership in practice</li> </ul>

Episode 57 - Live ICMI show from Chicago with Bob Furniss

This is a show for anyone interested in improving customer service, contact center and the Customer Experience.