<ul> <li>Effort vs Delight</li> <li>Is effort sexy?</li> <li>Is empathy a skill or an Emotion</li> <li>What happens when you have to show empathy 27 times in a row</li> <li>What happens when the company sucks but the agents are good.</li> <li>Favorite customer survey question</li> <li>@bobfurniss</li> </ul>

#56 - What Leadership looks like w/Darren Ford

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.