<p>Live show with an in studio audience with my partner in crime Bob Furniss.</p> <ul> <li>What CX means</li> <li>Role of AI </li> <li>Do we still need humans?</li> <li>How do you get buy in from senior leaders</li> <li>Much much more.</li> </ul>

#58 - Year wrap up and Predictions

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.