This week Jess and Shane sit down with Nicola Fleet from Mint Real Estate — the number one agent in Bicton and Attadale, and someone who's been quietly building one of the most service-focused businesses in Perth for over a decade.

Nicola shares how she fell into real estate (spoiler: it wasn't the plan), why she's always capped herself at four or five listings at a time, and what that kind of intentional restraint actually looks like when you're the top agent in your area.

The conversation gets into the shift in buyer behaviour post-COVID - less communication, more DocuSign, and what that means for agents who built their business on relationships. They also dig into community give back, with Nicola having donated close to $80,000 in commission to her sellers' chosen charities since 2019.

And with the WA market showing signs of change, Shane and Nicola weigh in on what's coming - longer days on market, more realistic sellers, and why the agents who coasted through the boom might be in for a rude awakening.