What would you rather do — go to the dentist or call customer support? Forty-eight percent of us say they'd rather have the root canal.

Creating customer amazement by delivering consistent, predictable above-average service is what brings people back to your business again and again.

In this first episode of Five9’s newly rebranded Dare to Reimagine podcast, I interview Shep Hyken, chief amazement officer at Shepard Presentations, about the role of amazement in customer experience. 

Join us as we discuss:

- The keys to creating amazement in customers

- Being slightly better than average, aka the extra degree

- Empowering employees to deliver excellent service

- Embracing the basics: appreciation, feedback, and improvement

Check out this resource we mentioned during the podcast:

I’ll Be Back by Shep Hyken

Ready to rethink what’s possible in CX? Subscribe to every episode on Apple Podcasts, Spotify, or our website.

Listening on a desktop and can’t see the links? Just search for Dare to Reimagine in your favorite podcast player.