At Five9, we want to make customer service a human experience. And we've identified seven factors that go into human-centered customer service: 
<ol>
<li>Know me.</li>
<li>Respect me.</li>
<li>Meet me. </li>
<li>Empower me. </li>
<li>... </li>
</ol>
For the rest, you'll have to listen to this episode of That’s Genius! where we talked with <a href="https://www.linkedin.com/in/scottkolman/" target="_self"><ins>Scott Kolman</ins></a>, senior vice president of marketing <a href="https://www.five9.com/" target="_self"><ins>Five9</ins></a>, about: 
<ul>
<li>The seven factors of human-centered customer service</li>
<li>Why customers switch brands</li>
<li>The 3 key stakeholders in customer experience </li>
</ul>
Listen to this and all our other That’s Genius! episodes at <a href="https://podcasts.apple.com/us/podcast/thats-genius/id1462852442" target="_self"><ins>Apple Podcasts</ins></a>, <a href="https://open.spotify.com/show/5tjIendtHoSXg6oOClALT7?si=Ifj5AqKhRm-FPHIQUrQqsQ" target="_self"><ins>Spotify</ins></a>, or our <a href="https://www.five9.com/thatsgenius" target="_self"><ins>website</ins></a>.

Introducing Five9’s Dare to Reimagine Podcast w/ Genefa Murphy

Dare to Reimagine is a show that brings bold new ideas from the innovators who are transforming customer experience and changing the way businesses connect with customers.
Our host says it best:
“On the podcast, we want to help companies rethink what's possible in CX, and dare to reimagine to be different.” – Genefa Murphy
Join a lineup of industry luminaries who discuss topics like the power of the cloud, the contact center of the future, AI, customer experience, agent empowerment, omnichannel in the call center, and more.
If your goal is to deliver extraordinary experiences for your customers and your contact center agents, this is the podcast for you.