People everywhere have had to go home during COVID. Although technology is not as widespread in Mexico as in developed countries, more and more customers need the cloud. 
Finance remains regulated but retail, healthcare, financial services, technology, and business services are all moving online.
 On a recent episode of That’s Genius!, we talked with <a href="https://www.linkedin.com/in/gilberto-godinez-3201b058/" target="_self"><ins>Gilberto Godinez</ins></a>, CEO &amp; founder of
<a href="https://www.pcsnets.com/" target="_self"><ins>GRUPO ITS</ins></a> (PCSNets Mexico), about: 
<ul>
<li>The partnership between GRUPO ITS and Five9</li>
<li>The pandemic's impact on the marketplace in Mexico</li>
<li>What cloud adoption been like during this pandemic in Mexico </li>
</ul>
Listen to this and all our other That’s Genius! episodes at <a href="https://podcasts.apple.com/us/podcast/thats-genius/id1462852442" target="_self"><ins>Apple Podcasts</ins></a>, <a href="https://open.spotify.com/show/5tjIendtHoSXg6oOClALT7?si=Ifj5AqKhRm-FPHIQUrQqsQ" target="_self"><ins>Spotify</ins></a>, or our <a href="https://www.five9.com/thatsgenius" target="_self"><ins>website</ins></a>.

7 Tips for Human-Centered Customer Service w/ Scott Kolman

Dare to Reimagine is a show that brings bold new ideas from the innovators who are transforming customer experience and changing the way businesses connect with customers.Our host says it best:“On the podcast, we want to help companies rethink what's possible in CX, and dare to reimagine to be different.” – Genefa MurphyJoin a lineup of industry luminaries who discuss topics like the power of the cloud, the contact center of the future, AI, customer experience, agent empowerment, omnichannel in the call center, and more.If your goal is to deliver extraordinary experiences for your customers and your contact center agents, this is the podcast for you.