COVID provided the inflection point for the transition from legacy to the cloud.

Even before the pandemic, companies were slowly moving toward cloud because it had gotten to a level of resilience, features, functionality, security, and uptime that persuaded the legacy base to trust it.

The movement had already begun. Add in a pandemic and AI, and suddenly you have all the ingredients for a perfect storm.

On a recent episode of That’s Genius!, we talked with Thomas John, Vice President of EMEA Channels at Five9, about:

• Why AI is helping companies transition to the cloud
• How Five9's tools automate, inform, and even provide simple answers for customers
• The ways different levels of channels benefit the end customer

Listen to this and all our other That’s Genius! episodes at Apple Podcasts, Spotify, or our website.