To a large extent, AI is a buzzword. The trick — and the challenge — is finding the practical implementations of AI for contact centers. 
If you can show how AI helps customers during COVID, you get extra credit. 
 On a recent episode of That’s Genius!, we talked with <a href="https://www.linkedin.com/in/martincross/" target="_self"><ins>Martin Cross</ins></a>, Group CTO at <a href="https://www.conn3ct.com/" target="_self"><ins>Conn3ct</ins></a>, about: 
<ul>
<li>What the "stabilize, enhance, transform" journey is all about</li>
<li>How COVID accelerated the migration to new platforms</li>
<li>3 practical ways to deploy AI in a contact center</li>
</ul>
 Listen to this and all our other That’s Genius! episodes at <a href="https://podcasts.apple.com/us/podcast/thats-genius/id1462852442" target="_self"><ins>Apple Podcasts</ins></a>, <a href="https://open.spotify.com/show/5tjIendtHoSXg6oOClALT7?si=Ifj5AqKhRm-FPHIQUrQqsQ" target="_self"><ins>Spotify</ins></a>, or our <a href="https://www.five9.com/thatsgenius" target="_self"><ins>website</ins></a>.

Welcome our new CMO w/ Genefa Murphy

Dare to Reimagine is a show that brings bold new ideas from the innovators who are transforming customer experience and changing the way businesses connect with customers.Our host says it best:“On the podcast, we want to help companies rethink what's possible in CX, and dare to reimagine to be different.” – Genefa MurphyJoin a lineup of industry luminaries who discuss topics like the power of the cloud, the contact center of the future, AI, customer experience, agent empowerment, omnichannel in the call center, and more.If your goal is to deliver extraordinary experiences for your customers and your contact center agents, this is the podcast for you.