Ready to up your customer service game?   Want to deliver a maniacal customer focus? Ask yourself these questions:   1) How can this customer get the most out of our solution? 2) What is this customer telling me they need? 3) How can my customer maximize our partnership?   <a href= "https://www.linkedin.com/in/jake-butterbaugh-68963b40/"> Jake Butterbaugh</a>, VP - Global Channel Sales at <a href= "https://www.five9.com/">Five9</a>, joined us on this episode to help answer these questions and more.   We also talked about: <ul> <li style="font-weight: 400;">What a maniacal customer focus looks like</li> <li style="font-weight: 400;">The partner ecosystem</li> <li style="font-weight: 400;">The #1 thing customers really want</li> <li style="font-weight: 400;">Channel business as a global business</li> <li style="font-weight: 400;">The last decade in omnichannel</li> </ul> Never miss an episode and subscribe to our podcast on <a href= "https://podcasts.apple.com/us/podcast/thats-genius/id1462852442"> Apple Podcasts</a>, <a href= "https://open.spotify.com/show/5tjIendtHoSXg6oOClALT7"> Spotify</a>, or <a href= "https://www.five9.com/thatsgenius">our website</a>.

37. The Customer Service Dream Team – Myth or Reality? w/ Paul Selby

Dare to Reimagine is a show that brings bold new ideas from the innovators who are transforming customer experience and changing the way businesses connect with customers.Our host says it best:“On the podcast, we want to help companies rethink what's possible in CX, and dare to reimagine to be different.” – Genefa MurphyJoin a lineup of industry luminaries who discuss topics like the power of the cloud, the contact center of the future, AI, customer experience, agent empowerment, omnichannel in the call center, and more.If your goal is to deliver extraordinary experiences for your customers and your contact center agents, this is the podcast for you.