Lies or truths?

1) “Work and fun don’t mix”

2) “Call center agents should be miserable”

3) “On-prem is more reliable than the cloud”

We invited Erin Wilson, Director of Solution Consulting at Five9 onto this episode, and she told us why all of the above … are lies. 

What we talked about:

• Cloud-based solutions vs. on-premises
• Beating the four-nines uptime
• Why call center agents can — and should — have fun at work
• Being yourself at work
• Workplace culture

Check out these resources we mentioned during the podcast:

• Erin’s book, The Sapient Salesman

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