Customer service has come a long way. 

It used to be that if a customer needed help, they had to either make a phone call or come into your physical building. 

Customers are leery of coming into contact with anybody if they don’t have to. 

Thankfully, a lot of businesses have already set themselves up for customer service success, as Paul Selby highlighted recently on an episode of That’s Genius! 

He talked all about: 

• The key technologies that are helping customer service drive
• The way that AI and analytics can drastically improve the customer service experience, particularly at this uncertain time. 
• The 3 biggest improvements to the customer service landscape over the last 10 years. 

Listen to this and all our other That’s Genius! episodes with Apple Podcasts, Spotify, or our website.