There are a lot of places your CX strategy can fall short.   Many times, the success of your organization can teeter on whether you address potential CX pitfalls or not.   Lucky for us, <a href= "https://www.linkedin.com/in/darryl-addington-8055642/"> Darryl Addington</a>, the Director of Product Marketing at <a href= "https://www.five9.com/">Five9</a>, lays out 5 CX pitfalls to avoid.   In this episode, we cover: <ul> <li style="font-weight: 400;">Establishing a customer care culture</li> <li style="font-weight: 400;">The best omnichannel strategies</li> <li style="font-weight: 400;">Providing agent support</li> </ul> To hear this episode and more like it, subscribe to That’s Genius! on <a href= "https://podcasts.apple.com/us/podcast/thats-genius/id1462852442"> Apple Podcasts</a>, <a href= "https://www.stitcher.com/podcast/five9/thats-genius"> Stitcher</a>, or tune in <a href= "https://www.five9.com/thatsgenius">on our website</a>.

20. Why You Should Consider a Customer Advocacy Program w/ Cindy Seto

Dare to Reimagine is a show that brings bold new ideas from the innovators who are transforming customer experience and changing the way businesses connect with customers.Our host says it best:“On the podcast, we want to help companies rethink what's possible in CX, and dare to reimagine to be different.” – Genefa MurphyJoin a lineup of industry luminaries who discuss topics like the power of the cloud, the contact center of the future, AI, customer experience, agent empowerment, omnichannel in the call center, and more.If your goal is to deliver extraordinary experiences for your customers and your contact center agents, this is the podcast for you.