Robots are good at a lot of things.    Assembling cars. Turning the heat down in our homes.    Hey, even the Jetsons had a robot butler.    So how should we feel about the future of Customer Experience when it feels like AI is taking over more and more parts of our world? In part 2 of our interview with <a href= "https://www.linkedin.com/in/nitinbadjatia/">Nitin Badjatia</a> from ServiceNow,  we talked about:    <ul> <li style="font-weight: 400;">The future of AI in customer experience. </li> <li style="font-weight: 400;">The role of IOT and how it’s evolution will impact the contact center. </li> <li style="font-weight: 400;">How we can use AI to answer the WHAT and the HOW. </li> <li style="font-weight: 400;">Why people working in Customer Experience don’t need to fear the automation of their jobs.</li> </ul>

19. 5 Customer Experience Pitfalls to Avoid w/ Darryl Addington

Dare to Reimagine is a show that brings bold new ideas from the innovators who are transforming customer experience and changing the way businesses connect with customers.Our host says it best:“On the podcast, we want to help companies rethink what's possible in CX, and dare to reimagine to be different.” – Genefa MurphyJoin a lineup of industry luminaries who discuss topics like the power of the cloud, the contact center of the future, AI, customer experience, agent empowerment, omnichannel in the call center, and more.If your goal is to deliver extraordinary experiences for your customers and your contact center agents, this is the podcast for you.