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<p>This week Rachel Andrew from Perch is on the show. We talk about designing support requests out of your product. We also take a look at the data she tracks to help plan for future customer growth and how that ties back into those support cases. <span id="more-4949"></span></p>
<h3>Listen to the show</h3>
<p> Subscribe to the podcast:<strong> <a title="Subscribe via RSS" href="http://feeds.feedburner.com/supportops-podcast">RSS</a> | <a title="Subscribe in iTunes" href="https://itunes.apple.com/us/podcast/support-ops-podcast/id573331970" target="_blank">iTunes</a> | <a href="http://media.blubrry.com/supportops/s3.amazonaws.com/supportops/podcast/supportops24.mp3" target="_blank">Download</a> </strong><strong> </strong></p>
<h3><strong>Show Notes and Links</strong></h3>
<ul>
<li>Rachel Andrew &#8211; <a title="http://www.rachelandrew.co.uk/" href="http://www.rachelandrew.co.uk/" target="_blank">Website</a> // <a title="https://twitter.com/rachelandrew" href="https://twitter.com/rachelandrew" target="_blank">Twitter</a></li>
<li><a title="http://grabaperch.com/" href="http://grabaperch.com/" target="_blank">Perch</a></li>
<li><a title="http://www.edgeofmyseat.com/" href="http://www.edgeofmyseat.com/" target="_blank">edgeofmyseat.com</a></li>
<li>Music heard on the show is from <a title="http://freemusicarchive.org/music/Dexter_Britain/" href="http://freemusicarchive.org/music/Dexter_Britain/" target="_blank">Dexter Britain</a> under a Creative Commons license.</li>
</ul>
<h3>Our Awesome Partner &#8211; Snappy</h3>
<p>If your support inbox is out of control, Snappy will fix it. A great support app from our friends at UserScape, Snappy allows you to help your customers without any inbox chaos. It&#8217;s simple to use, easy to get started with, and makes sending emails to customers a breeze. They’ve got a great 30 day entirely free trial so <a title="Snappy Free Trial" href="http://besnappy.com/?utm_source=supportops&amp;utm_medium=banner&amp;utm_campaign=superpower" target="_blank">go check them out here</a>.</p>

Episode #25 – Josh Pigford

Customer support is not a hard concept.  Someone has a problem and it’s your job to fix it and make them happy.  Not just satisfied but happy. Here's how.