<p>This week on the show, I interview Josh Pigford from Sabotage. We talk about Temper, how teams can use it to see what the customer is thinking, and how customer surveys should work in general.<br />
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<h3>Listen to the show</h3>
<p> Subscribe to the podcast:<strong> <a title="Subscribe via RSS" href="http://feeds.feedburner.com/supportops-podcast">RSS</a> | <a title="Subscribe in iTunes" href="https://itunes.apple.com/us/podcast/support-ops-podcast/id573331970" target="_blank">iTunes</a> | <a href="http://media.blubrry.com/supportops/s3.amazonaws.com/supportops/podcast/supportops25.mp3" target="_blank">Download</a> </strong><strong> </strong></p>
<h3><strong>Show Notes and Links</strong></h3>
<ul>
<li>Josh Pigford &#8211; <a title="http://joshpigford.com/" href="http://joshpigford.com/" target="_blank">Website</a> // <a title="https://twitter.com/Shpigford" href="https://twitter.com/Shpigford" target="_blank">Twitter</a></li>
<li><a title="https://temper.io/" href="https://temper.io/" target="_blank">Temper.io</a></li>
<li><a title="http://pugspot.com/" href="http://pugspot.com/" target="_blank">Pugspot</a></li>
<li><a title="https://www.popsurvey.com/" href="https://www.popsurvey.com/" target="_blank">PopSurvey.com</a></li>
<li>Music heard on the show is from <a title="http://freemusicarchive.org/music/Dexter_Britain/" href="http://freemusicarchive.org/music/Dexter_Britain/" target="_blank">Dexter Britain</a> under a Creative Commons license.</li>
</ul>
<h3>Our Awesome Partner &#8211; Snappy</h3>
<p>If your support inbox is out of control, Snappy will fix it. A great support app from our friends at UserScape, Snappy allows you to help your customers without any inbox chaos. It&#8217;s simple to use, easy to get started with, and makes sending emails to customers a breeze. They’ve got a great 30 day entirely free trial so <a title="Snappy Free Trial" href="http://besnappy.com/?utm_source=supportops&amp;utm_medium=banner&amp;utm_campaign=superpower" target="_blank">go check them out here</a>.</p>

Episode #26 – Acquisitions and Gamification with Robert Gregory

Customer support is not a hard concept.  Someone has a problem and it’s your job to fix it and make them happy.  Not just satisfied but happy. Here's how.