Joseph Rooks is on the show this week. We talk about his experience with tech support at Virginia Tech, crafting better error messages, and how screencasts can be your best friend to help customers.

Listen to the show

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Show Notes and Links

• Joseph Rooks – Website // Twitter
• Virginia Tech
• Quicktime for Mac
• Camtasia for Windows
• Comcast Cares
• Music heard on the show is from Dexter Britain under a Creative Commons license.

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