<p><a href="https://i0.wp.com/supportops.s3.amazonaws.com/wp-content/uploads/2013/08/podcast-banner-new.png"><img decoding="async" data-attachment-id="4779" data-permalink="https://supportops.co/episode-22-bootstrapped-support/podcast-banner-new/" data-orig-file="https://i0.wp.com/supportops.co/wp-content/uploads/2013/08/podcast-banner-new.png?fit=800%2C400&amp;ssl=1" data-orig-size="800,400" data-comments-opened="1" data-image-meta="{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;}" data-image-title="podcast-banner-new" data-image-description="" data-image-caption="" data-medium-file="https://i0.wp.com/supportops.co/wp-content/uploads/2013/08/podcast-banner-new.png?fit=580%2C290&amp;ssl=1" data-large-file="https://i0.wp.com/supportops.co/wp-content/uploads/2013/08/podcast-banner-new.png?fit=800%2C400&amp;ssl=1" class="aligncenter size-full wp-image-4779" alt="podcast-banner-new" src="https://i0.wp.com/supportops.s3.amazonaws.com/wp-content/uploads/2013/08/podcast-banner-new.png?resize=800%2C400" width="800" height="400" srcset="https://i0.wp.com/supportops.co/wp-content/uploads/2013/08/podcast-banner-new.png?w=800&amp;ssl=1 800w, https://i0.wp.com/supportops.co/wp-content/uploads/2013/08/podcast-banner-new.png?resize=580%2C290&amp;ssl=1 580w" sizes="(max-width: 800px) 100vw, 800px" data-recalc-dims="1" /></a></p>
<p>Ian Landsman and Andrey Butvo are on the show this week. It&#8217;s a special joint podcast with the very awesome Bootstrapped.fm. We talk customer support from the bootstrapper&#8217;s perspective along with what works, what doesn&#8217;t, and more.</p>
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<h3>Listen to the show</h3>

<p>Subscribe to the podcast:<strong> <a title="Subscribe via RSS" href="http://feeds.feedburner.com/supportops-podcast">RSS</a> | <a title="Subscribe in iTunes" href="https://itunes.apple.com/us/podcast/support-ops-podcast/id573331970" target="_blank">iTunes</a> | <a href="http://media.blubrry.com/supportops/s3.amazonaws.com/supportops/podcast/supportops22.mp3" target="_blank">Download</a> </strong><strong><br />
</strong></p>
<h3><strong>Show Notes and Links</strong></h3>
<ul>
<li><a title="https://twitter.com/ianlandsman" href="https://twitter.com/ianlandsman" target="_blank">Ian</a> and <a title="https://twitter.com/andrey_butov" href="https://twitter.com/andrey_butov" target="_blank">Andrey</a> from <a title="http://bootstrapped.fm/" href="http://bootstrapped.fm/" target="_blank">Bootstrapped.fm</a></li>
<li><a href="https://basecamp.com/mobile">Basecamp Mobile</a></li>
<li><a href="http://discuss.bootstrapped.fm/t/customer-support-when-bootstrapped/59">Bootstrapped customer service</a> and <a href="http://discuss.bootstrapped.fm/t/you-need-a-support-funnel-to-go-with-your-sales-funnel/413">using self-service walls</a> threads on discuss.bootstrapped.fm</li>
<li><a href="https://www.pingdom.com/">Pingdom</a></li>
<li><a href="http://www.amazon.com/Amazon-Services-LLC-Prime/dp/B00DBYBNEE">Amazon Prime</a></li>
<li><a href="http://getsatisfaction.com/">GetSatisfaction</a></li>
<li><a href="http://cosupport.com/">CoSupport</a></li>
<li>Music heard on the show is from <a title="http://freemusicarchive.org/music/Dexter_Britain/" href="http://freemusicarchive.org/music/Dexter_Britain/" target="_blank">Dexter Britain</a> under a Creative Commons license.</li>
</ul>
<h3>Our Awesome Partner &#8211; Snappy</h3>
<p>If your support inbox is out of control, Snappy will fix it. A great support app from our friends at UserScape, Snappy allows you to help your customers without any inbox chaos. It&#8217;s simple to use, easy to get started with, and makes sending emails to customers a breeze.</p>
<p>They’ve got a great 30 day entirely free trial so <a title="Snappy Free Trial" href="http://besnappy.com/?utm_source=supportops&amp;utm_medium=banner&amp;utm_campaign=superpower" target="_blank">go check them out here</a>.</p>

Episode #23 – Joseph Rooks

Customer support is not a hard concept.  Someone has a problem and it’s your job to fix it and make them happy.  Not just satisfied but happy. Here's how.