In this episode of the Subrogation Support Network, host Ashton Kirsch sits down with Donnie Vaughn, a 15-year claims professional and author of The AI Advantage in Claims, to unpack what AI actually means for claims teams—and why it’s no longer optional to understand it. Donnie breaks down AI “101” in plain language, compares major tools (beyond just ChatGPT), and explains how claims professionals can use AI to accelerate everyday work like drafting demands, improving written communications,...