We interrupt your regularly scheduled Spamming Zero content to bring you… something a little different :)&nbsp;James Gilbert, podcast host and CMO at Flip CX shares some of the exciting details of the first ever Back To The Customer (B2C) Awards - currently underway.Hosted by Flip—in partnership with Kustomer and Aircall—these Awards are all about recognizing, celebrating, and rewarding (like…for real) the best of CX in DTC &amp; E-Commerce. Our 6 esteemed Judges will award the best in 3 categories:&nbsp;<ol><li>Top CX Leaders&nbsp;</li><li>Frontline MVPs, and&nbsp;</li><li>Best Brands&nbsp;</li></ol>It’s free, there’s no limit on how many individuals and brands you can submit, and nominations are being accepted NOW.&nbsp; So, listen in for details, or just visit <a href="https://www.backtothecustomerawards.com/" rel="noopener noreferrer" target="_blank">https://www.backtothecustomerawards.com</a> to nominate the&nbsp; incredible CX folks in your network.

Episode 60: Bridging the Human-Digital Divide, With PRSONAS' Chuck Rinker

Ever slam zero to get past a shitty customer service robot? What’s with that? We’re a couple of outsiders turned insiders relaying findings from the frontlines and unpacking what it all really means. We talk with some of the most brilliant minds across industries to bring listeners insights, laughs, and a whole lot more.&nbsp;Flip CEO Brian Schiff and CMO James Gilbert chat with seriously brilliant (and kickass) guest-experts to relay frontline findings around the bridge between tech and the human touch. From moments of experience that make an impact—across technology, brands, and industries—to the cultural moments that change us as people, no topic is off the table.