What do pro figure-skating and customer experience have in common? A lot, actually. 

Just ask Alex Collis, Senior Director of Operations at Princess Polly - one of the fastest growing E-Comm brands in the world.

Alex has incorporated her unique (and ridiculously impressive) background into her current CX role, and she shares a whole lot of spectacular advice for others in the space. This week, on Flip CX’s Spamming Zero Podcast. 

What’s Covered? 

• Alex’s background in professional ice-skating & what it’s taught her
• Challenges in shifting careers + how Alex conquered them 
• Biggest contributors to Princess Polly’s extraordinary growth 
• Walking the line between giving your customers what they want & remaining profitable 
• Alex’s top piece of advice for other E-Comm brands 
• Flip, Marry, Kill - CX Style 
• What’s next for Alex? 
• An experience that floored our guest 
• And more 

Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube,  Casted, Apple Podcast, or Google podcasts.