Let’s dive right in and address the elephant in the call center… 

Is the phone channel dying? 

Director of CX at 3Z Brands Zach Gentry has mixed thoughts on the subject, and he provides some pretty fantastic food for thought. This week, on Flip CX’s Spamming Zero Podcast. 

What’s Covered? 

• A bit about Zach’s background in retail
• Why our expert isn’t a huge fan of the phone 
• Top suggestions for improving phone as a channel 
• Predictions on where phone—and automation around it—are headed 
• Accessibility for all customers 
• Creating more empathy in your CX 
• Examples of brands who are balancing their channels beautifully 
• And more

Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube,  Casted, Apple Podcast, or Google podcasts.