What happens when you put two podcast hosts—both passionate about customer experience AND Star Wars—together? Frankly, a pretty fantastic conversation :)&nbsp;<a href="https://www.linkedin.com/in/j-robert-dwyer/" rel="noopener noreferrer" target="_blank">Rob Dwyer</a>, VP of Customer Engagement at <a href="https://www.linkedin.com/company/happitu/" rel="noopener noreferrer" target="_blank">Happitu </a>and Host of the <a href="https://podcasts.apple.com/us/podcast/next-in-queue/id1586211868" rel="noopener noreferrer" target="_blank">Next In Queue</a> podcast, joins our own James Gilbert to talk top tips around training agents, engaging customers, and rocking your CX. This week, on Flip CX’s Spamming Zero.&nbsp; What’s Covered?&nbsp;<ul><li>What Rob has learned while hosting the “Next In Queue” Podcast</li><li>How his career journey led him to CX&nbsp;</li><li>The “dirty secret” about training contact center agents</li><li>The most broken part of customer service</li><li>Rob’s hot take on AI</li><li>Top tips for CS pros&nbsp;</li><li>Contact Center to C-Suite: Getting buyin&nbsp;</li><li>Rockstars, Failed Bands, Star Wars&nbsp;</li><li>And more&nbsp;</li></ul> Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on <a href="https://www.youtube.com/@spammingzeropodcast/videos" rel="noopener noreferrer" target="_blank">YouTube</a>, <a href="https://listen.casted.us/public/126/Spamming-Zero-50f3e248/1540dfdf" rel="noopener noreferrer" target="_blank">&nbsp;Casted</a>,<a href="https://podcasts.apple.com/us/podcast/episode-1-introduction-to-spamming-zero/id1626323789?i=1000564895366" rel="noopener noreferrer" target="_blank"> Apple Podcast</a>, or<a href="https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5jYXN0ZWQudXMvMTI2L1NwYW1taW5nLVplcm8tNTBmM2UyNDgvZmVlZA" rel="noopener noreferrer" target="_blank"> Google podcasts</a>.

Episode 47: Forging a Better Frontier In CX Consulting with Metric Sherpa's Justin Robbins

Ever slam zero to get past a shitty customer service robot? What’s with that? We’re a couple of outsiders turned insiders relaying findings from the frontlines and unpacking what it all really means. We talk with some of the most brilliant minds across industries to bring listeners insights, laughs, and a whole lot more.&nbsp;Flip CEO Brian Schiff and CMO James Gilbert chat with seriously brilliant (and kickass) guest-experts to relay frontline findings around the bridge between tech and the human touch. From moments of experience that make an impact—across technology, brands, and industries—to the cultural moments that change us as people, no topic is off the table.