If you’re talking hot topics, AI sits right up there at the top these days - with most people believing *passionately* that it’s the bee's knees. 

But, as it turns out, not everyone thinks it’s the answer when it comes to customer experience. Like Jillianne Estevez, Customer Experience Manager at Last Crumb and our honored guest this week on Spamming Zero. 

What’s Covered? 

• A bit about Jillianne’s background 
• What it takes to get CX buy-in at a small startup 
• The foundation for Jillianne’s argument against AI taking over ALL the things 
• Human and AI collaboration 
• What makes the CX at Last Crumb unique 
• Jillianne’s advice to DTC brands trying to build a strong CX strategy 
• And more 

Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube,  Casted, Apple Podcast, or Google podcasts.