One of the kindest, most genuine CX pros I ever met was Jack Lorentzen. Over the course of a zoom conversation, he could make you feel like an old, valued friend - truly seen and heard. 

Jack passed away suddenly this past Christmas Eve. With the permission and encouragement of his loved ones, we’re sharing the two episodes he filmed for what was going to be called our “Back To The Customer” series. 

In this first episode, Jack spoke with Ben Bradley, Senior Manager of E-commerce at Frances Valentine - all about building a career in CX. Something Jack was passionate about. 

What was covered? 

• Keeping the customer first and foremost in our minds 
• How brand loyalty feeds into creating a career in CX
• Favorite ways to celebrate wins 
• Working with other teams, and making CX’s value known 
• The idea of CX as a “stepping stone” 
• Money where your mouth is: making CX salaries more attractive 
• Defining moments in both of their careers 
• Hiring: what personal attributes are being looked for in CX? 
• And more 

 Ready for more Spamming Zero conversations ahead? Listen, rate, and subscribe on Casted, Apple Podcast, or Google podcasts.