Here at Flip, we’re huge fans of ambitious CX folks (ya’ll run the world!) And it’s fantastic to see good work rewarded. But, getting promoted from agent to CX manager is a big transition – and not one that has much of a guidebook. 

Luckily, we sat down with someone who has taken the journey and is anxious to help others along the way. Shannon Peltier is CX Manager at Cotopaxi, and she shares top tips on the topic. This week, on Flip’s Spamming Zero Podcast. 

What’s Covered? 

·      Moving from agent to manager: the biggest challenges Shannon faced

·      How to best prioritize 

·      Customer Journey & VOC

·      Helping agents avoid burnout and/or cuts

·      Creating experiences others will talk about 

·      Actionable advice for those hoping to follow in her footsteps 

·      And more 

Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on Casted, Apple Podcast, or Google podcasts.