Rabid fans. Every brand wants ‘em, few know how to gain ‘em. Does it hinge on the product itself? On your sales team? On marketing? A funky TikTok video?... How about solid CX wrapped around all of the above and then some. 

Matt Solusod is E-Commerce Customer Service Manager at Aviator Nation, one of the fastest growing clothing brands in the country and *shameless plug* one of Flip’s valued customers. As such, he knows a thing or two about building, maintaining, and growing a following - during peak season and the whole year through. And he shares top tips this week, on Flip’s Spamming Zero Podcast. 

What’s Covered? 

• Matt’s priorities + checklist for peak season prep
• Exclusive items, Inclusive experience: how Aviator Nation rocks both 
• Keeping customers happy year-round 
• How to tackle loyalty with your raving fans AND with fans who haven’t yet purchased
• The power of loyal fans via social channels 
• CX as the focal point of growth: gaining company wide buy-in 
• Peak season fears - and how Matt’s team faces them
• Ideas for employee appreciation during (and after) peak season 
• Looking ahead: Front of mind projects for Aviator Nation in 2023 
• And more 



Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on Casted, Apple Podcast, or Google podcasts.