What can a cat on a Roomba (called Helga*) tell us about how AI will reshape the  creative industry?How do you introduce design into a bank that's never been "design led"?How do you break into a profession when employers look at your CV with a narrow mind?Find out the answer to these questions and so much more as YAP talks to JP Morgan's VP of design, Amy Blackwell, in a conversation that's often irreverent, but never irrelevant Thanks also to Silpa Jayasurya from Ulster University, where she's recently graduated with an MA in UX and Service Design.Amy Blackwell is an Experience Designer at JP Morgan. With a Masters in Product Design, she has spent the last 13 years conducting user research and designing delightful products and services at agencies and in-house. Amy lives in Poole with her husband, cat and tortoise.*the Roomba is Helga.... the cat remains anonymous.This is our pilot season. We’re testing the water and working out if podcasts are a good way to reach the UK Service Design Community. Let us know what we should do next: Keep going? Give up? Change direction? Click on this 7 question survey to tell us how we can make this better for you.Service Design YAP is developed and produced by the Service Design Network UK Chapter.Its aim is to engage and connect the wider Service Design community. Episode Host: Stephen Wood Production Assistance: Jean Watanya

How can Design help society to tackle the climate crisis?  Find out in this episode featuring Aurelie Leonet, one of the founders of Design Declares . Aurelie shares the 8 Acts that we should all sign up to if we're going to make a difference to the fate of the planet and also shares stories that include how she wound up spending time in a UK jail (as part of a design research initiative, obviously).In the podcast, Aurelie also mentions the work of Muhammad Yunus, who she credits with encouraging her to pursue a purposeful design path. He's well worth looking into. She also states that Project Drawdown  is one of her favourite sources. This comprehensive site provides a great list of climate friendly solutions from alternative concrete through to peatland protection and rewetting.  Thanks also to our next gen designer, Ada Maymó Costa for asking Aurelie about the key to starting a purposeful movement.This is our pilot season. We’re testing the water and working out if podcasts are a good way to reach the UK Service Design Community. Let us know what we should do next: Keep going? Give up? Change direction? Click on this 7 question survey to tell us how we can make this better for you.Service Design YAP is developed and produced by the Service Design Network UK Chapter.Its aim is to engage and connect the wider Service Design community. Episode Host: Stephen Wood Production Assistance: Jean Watanya

Katinka Schaaf is a seasoned Service Designer who's career has focussed on designing for the future.  She's currently leading  Service Design at Admiral Pioneer,  the insurance giant's innovation incubator. Katinka tells us about her career story and we spend time exploring how design research can be tailored to tackle taboo topics. Katinka's teams work focused on the menopause shows the tools and techniques that can be applied to identify real opportunities associated with a topic that many find difficult to talk about. This episode's student question comes from Ebby Lai, who is currently studying on the Innovation and Service Design  Masters course at Glasgow School of Art.This is our pilot season. We’re testing the water and working out if podcasts are a good way to reach the UK Service Design Community. Let us know what we should do next: Keep going? Give up? Change direction? Click on this 7 question survey to tell us how we can make this better for you.Service Design YAP is developed and produced by the Service Design Network UK Chapter.Its aim is to engage and connect the wider Service Design community. Episode Host: Stephen Wood Production Assistance: Jean Watanya

WHY LISTEN?In our launch episode we talk with Tobias Revell,  who leads the Future's practice at   Arup.  Tobias is a fantastic storyteller, with deep experience in multidisciplinary design and  our conversation covers topics ranging from  how to establish and grow a successful speculative design team, to  top tips for new designers looking to network,  (via corporate greenwashing and Billie Eilish).The Next Generation Service Designer question in this episode comes from  Amrutta Supate, Juliee Ingle and Yalena Sun.  The designers are currently studying Service Design at the RCA and found time to come up with a great (and taxing) question about positioning a speculative exploration of solar energy in low income communities. This is our pilot season. We’re testing the water and working out if podcasts are a good way to reach the UK Service Design Community. Let us know what we should do next: Keep going? Give up? Change direction? Click on this 7 question survey to tell us how we can make this better for you.Service Design YAP is developed and produced by the Service Design Network UK Chapter.Its aim is to engage and connect the wider Service Design community. Episode Host: Stephen Wood Production Assistance: Jean Watanya