No one likes them, but every restaurant will get a bad review.

Listen and learn about how to respond quickly, with compassion…whether the review was positive or negative.

You can be a shining star and reverse a negative situation by how, and when you respond.

Let's get those "star ratings" climbing in the right direction!

--- 

Send in a voice message: https://anchor.fm/cheftony/message
Support this podcast: <a href="https://anchor.fm/cheftony/support" rel="payment">https://anchor.fm/cheftony/support</a>

Perfect sucks.

Welcome to Restaurant Owner Lessons, hosted by Chef Tony Marciante. With over 38 years in the restaurant industry — and as the chef-owner of two award-winning seafood restaurants in Bethesda, Maryland — I’ve lived the highs and lows of this business firsthand.

I'm just trying to help you survive, then THRIVE as I have had the honor to.

Currently rated the #1 restaurant out of 270 places to eat in Bethesda, I've been blessed over the last 17 years...let me share some tips and tricks, stories and strategies most importantly...develop a community around this crazy thing we're involved in!