What happens when financial decisions are made without considering their impact on quality? In this episode, Carl Andrew, Chartered Management Consultant, Chartered Manager, and Founder of Westwood Management Consulting, explores how short-term thinking can erode culture, trust, and performance, and why it's important to quantify the cost of inaction and inactivity. Discover why quality leaders must speak the language of finance, build strategic partnerships, and position quality as a driver of long-term success.

What does it take to turn a reactive quality function into a trusted global team? Manuel Ancizu who is a Commercial Program Manager for Global Wind Energy Projects based in Spain shares how his team at Siemens Gamesa grew from three people to eleven by putting trust, empowerment, and proactive quality at the centre of every project. He discusses meeting customers before contracts begin, managing remote teams he has never met in person, and conducting drone inspections at sea. This is a sharp, real-world look at leading quality in one of the industry’s most complex environments while building trust across continents without ever meeting face to face.

What if the biggest driver of growth, innovation and market access is the one most organisations overlook? In this episode, Chantal Guay, CEO of the Standards Council of Canada, joins Rashad Issa to explore why standards are far more than certificates on the wall. From unlocking international trade to giving innovators a competitive edge, Chantal explains why boards must treat standardisation as strategy and why today’s systems must evolve faster to keep pace with technology, disruption and global change.

Helen Hardy, CEO of the Chartered Institute of Logistics and Transport UK, shares her journey into leadership, overcoming imposter syndrome, and modernising professional bodies. She explores skills shortages, supply chain disruption, and why governance, standards, and quality management act as stabilisers, helping organisations build resilience, close capability gaps, and future-proof logistics and transport in a rapidly changing world.

Compliance is no longer a lottery. As AI-powered enforcement tightens the net, silos, shortcuts and “we’ll fix it later” mindsets are becoming business-ending risks. Lee Bryan of ARCUS Compliance explains how founders can turn compliance into a strategic advantage, driving growth, protecting consumers, and staying on the shelves. This podcast is sponsored by Catalyst Consulting.

As AI becomes a digital teammate rather than a tool, quality professionals face a critical shift. Host Rashad Issa is joined by Susannah Clarke, Managing Partner at Process Management International (PMI), and Anthony Richardson, Senior Consultant at PMI, to explore how to work with AI without surrendering judgment, rigour, or accountability. From coaching AI like a colleague to managing bias, variation, and over-reliance, this episode reframes AI as a catalyst for quality professionals.This podcast is sponsored by Catalyst Consulting.

Vince Desmond, CEO of the CQI, explores the most significant shifts redefining quality in 2026 – from where AI is delivering real value to growing resilience expectations, global collaboration, and the seven critical gaps organisations must address. A sharp, forward-looking conversation for quality professionals reflecting on 2025 and preparing for what’s next. Key dates for 2026: World Quality Week takes place in the second week of November. September marks Quality Careers Week, while June brings Quality Live and the International Quality Awards.

This World Quality Week, themed 'Quality: think differently’, we explore how leaders and teams can train their minds to toggle between structure and creativity in seconds. Dr Ken Hudson, inventor of Switch Thinking joins Rashad Issa to reveal a simple but powerful way to change how your brain works at work. Learn how to toggle between structure and creativity in just two minutes using techniques like the box vs ball mode, and discover how this mindset shift can boost innovation, agility, and energy across your team and help you think differently every day.This podcast is sponsored by Catalyst Consulting.

In this episode of Quality Impact, host Rashad Issa speaks with Graham Upton, Technology & Innovation Director and Chief Architect at Capgemini Engineering. Drawing on experience from aerospace to pharmaceuticals, Graham shares how quality must evolve to keep pace with Industry 4.0. From embedding quality in R&D to balancing bold innovation with rigorous standards, he discusses AI, agile, and future skills that will shape the profession. Discover why quality professionals need to think differently and act earlier to drive trust, resilience, and innovation across industries. This podcast is sponsored by Catalyst Consulting.

In this episode of Quality Impact, host Rashad Issa sits down with neuroscience expert Hilary Scarlett and Lean Six Sigma specialist Martin Brenig-Jones to explore how understanding the human brain can transform change management. From building trust and psychological safety to navigating uncertainty and embracing AI, they share practical insights for leaders and quality professionals. Discover how neuroscience-backed strategies and empathy-driven leadership can make improvement initiatives more engaging, effective, and sustainable.This podcast is sponsored by Catalyst Consulting.