Thirty years ago, the "boots on the ground" reality of Indian public relations was a physical endurance test. Success wasn't measured by clicks or impressions, but by the grit it took to fight for a time block on a shared fax machine or the patience to wait ten minutes for a modem’s screeching hiss to finally yield an internet connection. We carried our lives on 4.5-inch floppy disks and spent our afternoons in sweltering cyber cafes. Vineet Handa, the founder and CEO of Kaizen, has lived thi...