Paul talks about:
· The Fireside Chats Without The Fires Podcast
· Why some managers only see their employees vs. family
· Why he sees his employees as a sports team
The person who has influenced Paul the most in the past year: Limitless by Jim Kwik
His note to all customer service professionals:
“Be authentic to the customers’ needs.”
Transcript: https://press1fornick.com/paul-catherall
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