Brad Cleveland - Author, Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results [Customer Experience]
Brad talks about:
· Why organizations should build a core leadership team around the Customer Experience
· The importance of effective communication
· How to get Employee Feedback
The person who has influenced Brad the most in the past year:
My Mom, Annie Cleveland
His note to all customer service professionals:
“Thank you for all the hard work and important work that you do.”
Transcript: https://press1fornick.com/brad-cleveland
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BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more here
This podcast is under the umbrella of CX of M Radio
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