Jeff Toister, Author of The Guaranteed Customer Experience [Customer Guarantee]
Jeff talks about:
· What is a customer guarantee?
· How do you ensure promises are kept?
· How do you recover from a broken promise?
The people who have influenced Jeff the most in the past year:
· Denise Lee Yohn
· Leslie O’Flahavan
His note to all customer service professionals:
“Write your own thank you letter, put it on your desk and then read it once a day for three weeks at the beginning of your shift, and try to earn a real version of that letter.”
Transcript: https://press1fornick.com/jeff-toister
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BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more here
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