Dan Brousseau – Principal at McorpCX [Customer Experience]
Dan talks about:
· What it means to have a double bottom line
· How to turn insight into impact
· And the steps to take to get impact
The book that has influence Dan the most:
The Power of Moments by Chip & Dan Heath: https://amzn.to/3eQIAlL
His note to all customer service professionals:
“Do everything you can to stay really close to the business.”
Transcript: https://press1fornick.com/dan-brousseau/
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