Marcus Sheridan - Author, They Ask, You Answer [Customer Obsessed]
Marcus talks about:
· Why companies should obsess over customers
· Why don’t companies educate their customers
· Why consumer ignorance is no longer a sales and marketing strategy
The person who has influence Marcus the most in the past year:
“Never Lose a Customer Again” – Joey Coleman
His note to all customer service professionals:
“It should never be our go to sounds sound smart, it should only be our goal to be understood.”
Transcript: https://press1fornick.com/marcus-sheridan/
JOIN THE PRESS 1 FOR NICK COMMUNITY:
BOOK RECOMMENDATIONS:
Learn about all the guests book recommendations here
BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more here
This podcast is under the umbrella of CX of M Radio
SUPPORT:
Want to support this show? Click here to buy me a coffee
SPONSORING OPPORTUNITIES:
Interested in partnering with the Press 1 For Nick podcast? Click here
