What starts as a $29.95 tire repair before 8 a.m. turns into a story that sticks with you for years. Recorded from the perspective of someone who’s spent hundreds of days on service drives across the country, this episode dives into the strange, funny, and sometimes unbelievable reality of what actually ends up on our roads — and eventually, in our tires. From South Florida service lounges to four-lane intersections littered with “greatest hits” like nails, bolts, bumper covers, windshield wi...
Jan 27
18 min
CARES stands for Community, Animals, and Reefs through Education and Support Service isn’t just cars, it’s people. Service isn’t just people, it’s every living thing. Everything alive starts with water. Because love has legs, wings, and sometimes scales. Because CARES isn’t just what we do — CARES is who we are. Welcome to On The Drive CARES — where service moves beyond the drive and into the world. On The Drive Solutions exists to support dealerships, vendors, and teams — while also pr...
Jan 6
24 min
Not all lot damage is created equal. Some damage is dealership-caused, some isn’, and within both categories, there’s damage a customer is aware of and damage they aren’t. In this episode, we walk through real-world service-lane scenarios, explain how misunderstandings happen, and discuss how customers sometimes leverage gray areas to seek free repairs. This is a must-listen for advisors, managers, and anyone navigating accountability in fixed ops.
Dec 16, 2025
27 min
She’s back again—and this time, I’m learning directly from the master. In this episode, Linda Barnette shares her powerful approach to building genuine connections, not just introductions. Linda reminds us that real success begins when we take the time to learn about others, understand their needs, and move forward with a true intention to help. When your starting point is generosity, the return is always greater than what you give. We also dive into a common pitfall in networking: when peopl...
Dec 2, 2025
36 min
Eddie Campbell has been woven into the automotive world for decades. Most of those years were spent where he belonged — in service — the heart of the dealership. That’s where “Eddie in Service” was born, built on his servant’s heart and his natural instinct to help people, not for show, but because it’s who he is. Whether he was leading advisors, lifting up techs, or — in these last few months — stepping into the role of General Manager, Eddie did what Eddie always does: He built teams. He ...
Nov 25, 2025
32 min
Buckle up—because getting in the door is just the beginning! 🚗💨 In this episode, Cindy Lawrence sits down again with industry powerhouse Linda Barnette to talk about reaching the unreachable and turning tough objections into open roads. Together, they dive into the art of asking the right questions, setting the stage for a successful meeting, and presenting in a way that helps you win the deal. From overcoming roadblocks to fueling conversations that matter, this is your service-drive playboo...
Sep 23, 2025
16 min
This week, Steve Schau joins Cindy to unpack how Fast Digital's QR-code menus, and e-business cards remove friction on the service drive 👉 Special Giveaway Alert! Steve is giving away 50 FREE e-business cards each powered with a custom landing page. The first 100 listeners who sign up will be entered into a special drawing—50 winners out of 100 entries. Do you feel lucky? Plus, Steve announces the launch of ServiceAdvisor.com, a new LinkedIn-style platform exclusively built for and used by au...
Sep 16, 2025
37 min
Not all road hazard protection is created equal—and the fine print can make or break your wallet. In this episode of On The Drive with Cindy Lawrence, we break down the differences between road hazard coverage and car insurance claims. From repair vs. replacement policies, to where coverage is honored, to why pricing with installation and protection matters—details are everything. We’ll also spotlight the big players like Dealer Tire and Tire Rack, who are helping dealerships turn tire progra...
Sep 9, 2025
28 min
This episode of On The Drive with Cindy Lawrence comes to you poolside from the Hyatt Centric in Key West—just steps from Mallory Square, where the crowd gathers each evening to cheer the sunset. We’re here for the second annual Steve Shaw Leadership Event, better known as his “Grateful Tour.” This isn’t your typical retreat. Steve brought together the people who’ve shaped his journey—his very first customer who came in from Mexico and out of retirement, current fixed ops directors, his famil...
Sep 2, 2025
20 min
🎧 Some people close deals. Others change the game entirely. In this episode of On The Drive with Cindy Lawrence, meet the powerhouse behind some of the nation’s most successful dealership transformations—Linda Barnette. From high-stakes sales training rooms to the strategic table of mergers and acquisitions, and all the way to the concrete foundation of new dealership builds, Linda’s career has spanned it all. But ask her the real secret? It’s not about a flashy pitch or the bottom line—it’s ...
Aug 26, 2025
28 min
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