This episode of On The Drive with Cindy Lawrence comes to you poolside from the Hyatt Centric in Key West—just steps from Mallory Square, where the crowd gathers each evening to cheer the sunset. We’re here for the second annual Steve Shaw Leadership Event, better known as his “Grateful Tour.” This isn’t your typical retreat. Steve brought together the people who’ve shaped his journey—his very first customer who came in from Mexico and out of retirement, current fixed ops directors, his famil...