Introduction1:28 Meeting Jeff Cleaven2:48 Jeff's first job teaching children to swim4:22 Why Jeff walked away from becoming a pilot5:20 Changing careers and taking risks6:05 Jeff's advice for anyone starting their career7:06 Finding mentors by showing up8:19 A day in the life of a Virgin Media O2 Field Service Technician9:34 Installing broadband and solving customer problems11:04 How every career taught Jeff something valuable12:13 Why customer experience matters more than ever13:46 How to deliver exceptional customer service16:32 The technical skills behind the role17:30 Dealing with difficult customers20:12 Lessons from protecting wildlife in South Africa22:10 Becoming a Field Service Technician at Virgin Media O223:01 Career opportunities and apprenticeships at Virgin Media O225:01 Learning, training and support at Virgin Media O226:27 Jeff's Duvet Flip27:42 Final thoughtsDisclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counselling, financial guidance, legal consultation, or mental health support. Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you're struggling with debt, trusted advice and free support can be found here:https://www.gov.uk/debt-adviceIf you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/