Why I Wanted to Be a Millionaire1:29 Introduction2:37 Studying Marketing and Landing My First Sales Job4:22 Why Money Isn't Everything5:08 The #1 Skill You Need in Sales5:59 Starting at Virgin Media O26:42 Why Customer Service Builds Great Leaders7:59 What It's Really Like Managing Customer Complaints9:03 How to Build Customer Trust9:51 How I Got Promoted to Team Manager10:49 What Makes a Great Leader?11:50 The Book Challenge12:19 Going Above and Beyond for Customers14:35 Skills You Need to Succeed in Customer Service15:22 Why I Chose a Career in Telecoms16:12 Why Telecoms Is a Great Industry to Join17:20 What Customer Trust Really Means18:01 Helping Hundreds of Customers19:56 Staying Positive When Every Day Brings Complaints20:43 Why Every Complaint Is an Opportunity21:05 My Duvet Flip22:02 Final ThoughtsDisclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counselling, financial guidance, legal consultation, or mental health support. Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you're struggling with debt, trusted advice and free support can be found here:https://www.gov.uk/debt-adviceIf you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/