Introduction2:42 Meet Samreen: From Student to Store Leader3:22 Starting Work at 18 and Finding an Unexpected Career4:32 Why Stepping Outside Your Comfort Zone Matters5:59 Learning to Deal with Customers Every Day7:15 Building Resilience While Living with Anxiety8:28 Why Great Customer Service Is About How People Feel9:50 Falling Into a Career in Telecoms11:04 The Skills Every Young Person Needs at Work12:15 The Family Story That Built Samreen's Drive13:28 The Book That Changed Samreen's Perspective on Failure14:47 Turning the Region's Worst Store into One of the Best16:18 Leading a Team Through Consistency18:17 Why Caring About People Makes You a Better Leader20:10 Why Samreen Loves Working at Virgin Media O221:11 Helping Young Team Members Grow22:11 Career Progression at Virgin Media O223:13 Samreen's Duvet Flip24:25 Final ThoughtsDisclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counselling, financial guidance, legal consultation, or mental health support. Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you're struggling with debt, trusted advice and free support can be found here:https://www.gov.uk/debt-adviceIf you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/