In this conversation, Mark discusses the importance of starting conversations and building trust in the MSP industry. He emphasizes the need for personalization and storytelling in marketing content. Mark also highlights the significance of maintaining conversations with existing clients and the role of webinars in marketing campaigns. He advises aligning marketing and sales efforts and predicts that the MSP marketplace will become more competitive in the future.Feel free to follow us at www.msp-journey.com. ---------------------- And here are some links if you would like to know more about Mark:www.wingmanmspmarketing.comwww.helpdeskhabits.com <---- find out about Mark's customer service programme & certification for technicianswww.msp-secrets.com <--- -find out about Mark's books here. ----------------------- And more from Olaf Kaiser:www.msp-journey.dewww.linkedin.com/in/olafkaiser/www.olaf-kaiser.coach/ Book a free appointment with Olaf directlyhttps://bit.ly/allgemeinen-termin-buchen