Craig Durr, Chief Analyst and Founder at The Collab Collective, discusses his revised five-year video conferencing device market forecast and why he has taken his compound annual growth rate prediction down from roughly 6% to just under 3%. • The "triple replacement wave": Windows 10 to 11, Android 10 to 12, and ageing BYOD devices are driving room refresh priorities across enterprises • Budget compression: rising DRAM costs are pushing device prices up, meaning IT teams can refresh fewer r...

It's the start of Microsoft's new financial year and there's already a lot to unpack. In this month's update we cover the new Microsoft Frontier company, Cowork going GA (and the new consumption cost model), a wave of Copilot and model updates, plus a huge run of Teams calling, meetings and devices news from InfoComm - including the big Teams Phone Agent announcement. Huge thanks to this month's benefactor, Neat, for their continued support of the community. Neat have just announced an MCP s...

Ben Richardson, Infrastructure Engineer at SmartSearch, and Andy Whiteside, VP of Sales at Numonix, discuss SmartSearch's move from legacy on-premise call recording to Numonix's IX Cloud platform for Microsoft Teams. • SmartSearch needed more than compliance recording, with usability, QA reporting, and third-party integration as critical requirements • How SmartSearch integrated Numonix with Attention to automate sales call scoring and update HubSpot CRM via API • Deploying Numonix took ju...

Kevin Kieller, Co-Founder and Lead Analyst at enableUC, discusses how the major unified communications vendors are taking distinctly different approaches to AI and what this means for IT professionals and organisations. • How Microsoft, Zoom, and Cisco are each pursuing different AI strategies, from rapid deployment to simplicity-first to proactive ambient intelligence • Why UCaaS platforms have reached feature parity on core capabilities and what that means for vendor selection • The shif...

Michel Bouman, AI Powered Workplace Lead EMEA, India and SEA - Teams Engineering at Microsoft, shares a deep dive into Microsoft Scout, the new desktop AI autopilot that acts on your behalf around the clock. • What Microsoft Scout is, how it evolved from Project Lobster, and how it differs from Copilot Chat and Copilot Cowork • How Michel onboarded a personal agent called Red to manage email triage, calendar scheduling, and complex multi-step reporting tasks • Real-world autonomous workflo...

Alev Tamer, Sr. Partner Solution Architect at Microsoft, and Chris Wheeler, Senior Copilot Solution Engineer at Microsoft, discuss the latest Microsoft Copilot announcements fresh from Microsoft Build. • Multi-model strategy: how Microsoft brings together models from OpenAI, Anthropic and Microsoft AI to offer genuine choice • Critique and Council: using multiple models to validate and challenge each other's outputs for improved accuracy • The DRACO (Deep Research Accuracy, Completeness, a...

Howard Crow, Director of Product at Microsoft, joins the podcast to discuss the evolution of Microsoft Planner, its deep integration with Microsoft Teams, and the growing role of AI agents in work management. • Howard shares his nearly 30-year journey at Microsoft, from the founding days of SharePoint to leading the Planner and Project teams • The genesis of Microsoft Planner and how it democratised project management beyond specialist tools like Microsoft Project • Microsoft's unification...

MVP Tom Arbuthnot shares all the latest Microsoft Teams and Copilot news and announcements in less than 15 minutes for June 2026. Many thanks to Pure-IP for their continued support. The Copilot Super App Is ComingScout and AutopilotsNVIDIA-Powered LaptopsWindows Optimisations for Open Claw and Local AgentsWork IQ and Web IQ APIs GAProject Solara — Agent-First Hardware Devices, Powered by MDEP7 New Microsoft AI ModelsTeams Devices NewsLink to the deck Useful Links: Briefings&...

Madhu Sudan, Partner Director of Engineering at Microsoft, discusses Microsoft Teams Facilitator, a first-of-its-kind group AI agent built to actively collaborate with entire teams during meetings. • How Facilitator differs from Copilot: group-level support vs one-to-one assistance • Real-time note-taking, action item assignment, and meeting moderation built into Microsoft Teams • Proactive capabilities including knowledge gap detection, quorum checking, and late-joiner recaps • The permi...

James Parkes, Senior Product Manager for Microsoft Teams Call Quality Management, Siunie Sutjahjo, Principal Product Manager for Microsoft Teams Meeting, and Victor Guzman, Senior Technical Program Manager, all at Microsoft, discuss the latest advances in Microsoft Teams call quality tools and reporting. • How CQD has evolved from on-prem monitoring to cloud-scale Power BI reporting with over 45 report pages in the latest v5.3 release • The new intelligent classifiers: around 40 models that...