Kevin Kieller, Co-Founder and Lead Analyst at enableUC, discusses how the major unified communications vendors are taking distinctly different approaches to AI and what this means for IT professionals and organisations. • How Microsoft, Zoom, and Cisco are each pursuing different AI strategies, from rapid deployment to simplicity-first to proactive ambient intelligence • Why UCaaS platforms have reached feature parity on core capabilities and what that means for vendor selection • The shif...