Welcome back to the MicroAdvice Podcast. Thanks so much for watching and please subscribe to stay informed of more CX leading practices!

Today, our spotlight topic is on the role of the Chief Customer Officer (CCO).  We’ll deep dive into this role, and discuss the considerations for hiring the right skills for this position to achieve the best outcomes. 

To better understand this concept, we’re here with Debra Squyres, Chief Customer Officer of HackerRank (https://www.hackerrank.com/).

In this video, you will hear Debra and I discuss the following practices:

1.)   A day-in-the-life of a CCO, and how this role is invaluable to a growing a business.

2.) Deep dive into leading practices on informing customer strategy versus strategy execution and integrating various teams/divisions of the company around the customers’ needs.
 
3.) Balancing strategy development/execution with resolving day-to-day customer challenges.

4.) Core skills that help make a CCO successful. 

5.) Understanding the right stage of a company’s journey to hire a CCO.

6.) How to empower the various teams to deliver a consistently great CX across all of your customers.

7.)  Specific examples of how to deliver a strong customer experience.   

If you have ideas for Podcast episodes, please email [email protected] or join me on LinkedIn (https://www.linkedin.com/in/jimbuscaglio).

Stay connected to leading #CX​ practices at https://www.microadvisers.com

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