Welcome back to the MicroAdvice Podcast. Thanks for watching the video, and please subscribe to see more CX insights from industry leaders!

Today, our spotlight topic is on time-to-value in data management. 

We’ll talk about what it is, and how this impacts customer experience.

To better understand this concept, we’re here with founder and CEO of Airbyte, Michel Tricot.  
Airbyte is an open-source "Extract Transform Load (ETL)" standard for replicating data from applications, APIs & databases to create useable information for the entire organization.   Learn more at (https://airbyte.io/)

In this episode, you will hear Michel and I discuss the following tips:

1.)  The data challenge that nearly every company faces, and that Michel is aiming solve through Airbyte.

2.) The value companies should be seeking to improve data management, in an effort to better inform their customers.

3.) The customer experience challenges in today's data stack, and what can be done to help solve these challenges.

4.)   What teams can do to simplify data management to achieve faster time to value.

5.) Some of the good, and maybe not so good practices for turning data into useful information that can be used by non-technical practitioners to deliver outcomes.

6.)  The customer-focused practices that young companies and startups should do from the start when building a customer-focused team (e.g.: Customer Success, User Success, Customer Experience). 

If you have ideas for Podcast episodes, please [email protected] or join me on LinkedIn (https://www.linkedin.com/in/jimbuscaglio).

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